How does Celina calculate winter wastewater rates? Celina does not use winter averaging, which many cities use.

Celina currently caps wastewater usage for residential customers at 12,000 gallons per month. Under the plan adopted by the Council, this will decrease by 1,000 gallons per year for each of the next few years. This is a common means of charging for wastewater service, especially for smaller cities. Usage caps are common, and are easy to understand and implement. However, winter averages are not always effective in warm climates like North Texas. If a resident waters his or her lawn in the winter months, they pay sewer charges even under a winter average system. So no wastewater charge system is perfect.

In future years Celina may consider the adoption of a winter average rate. To do so now, however, would result in substantial increases to low volume and low income customers. This is because there are fewer billing units charged under a winter average system, so the per 1,000 gallon charge must be higher in this scenario. As Celina gradually reduces the cap, the City will approach a point in the future where the adoption of a winter average will not result in as significant an increase in the lower volume customers. The Council may consider a winter average at that time.

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1. How do I sign up for new water service?
2. Do you have a night drop box?
3. How do I pay my Bill?
4. How do I order replacement or additional trash / recycle cans? How do I request pickup of extra cans?
5. Who do I call for sanitation questions or missed trash pickups? Who do I call if I have a trash pickup issue?
6. This high usage doesn’t make sense. Isn’t there something wrong with the meter?
7. I didn’t change anything; why is my bill higher this month?
8. Do you offer paperless billing?
9. Do you offer autopay?
10. Why is water coming out of a fire hydrant?
11. Can my irrigation controller be set to every other week watering?
12. Does the City replace meters on a schedule?
13. Will the City test my meter if I think it is not working correctly?
14. I have a water leak. What is my responsibility and what is the City’s responsibility?
15. Why is my water off?
16. Why is my water cloudy?
17. Why do Light Farms residents pay higher water rates?
18. Can the City use water revenues to pay for anything? Like buying a fire truck or building a road?
19. How does Celina calculate winter wastewater rates? Celina does not use winter averaging, which many cities use.