Why is my water off?

The water department may turn water off to make repairs.  When this occurs, we make every effort to notify the public.  However, in cases of emergency, water may be turned off without notification.  Please contact 972-382-3345 to report your location and confirm that it is not a billing issue.

Show All Answers

1. How do I sign up for new water service?
2. Do you have a night drop box?
3. How do I pay my Bill?
4. How do I order replacement or additional trash / recycle cans? How do I request pickup of extra cans?
5. Who do I call for sanitation questions or missed trash pickups? Who do I call if I have a trash pickup issue?
6. This high usage doesn’t make sense. Isn’t there something wrong with the meter?
7. I didn’t change anything; why is my bill higher this month?
8. Do you offer paperless billing?
9. Do you offer autopay?
10. Why is water coming out of a fire hydrant?
11. Can my irrigation controller be set to every other week watering?
12. Does the City replace meters on a schedule?
13. Will the City test my meter if I think it is not working correctly?
14. I have a water leak. What is my responsibility and what is the City’s responsibility?
15. Why is my water off?
16. Why is my water cloudy?
17. Why do Light Farms residents pay higher water rates?
18. Can the City use water revenues to pay for anything? Like buying a fire truck or building a road?
19. How does Celina calculate winter wastewater rates? Celina does not use winter averaging, which many cities use.