Will the City test my meter if I think it is not working correctly?

The City offers meter testing to residents at their request for a $40 charge. The City has tested residential meters upon request and has not found any that were running “fast.” We have found old meters that were running “slow,” or underreporting water usage. If the meter tests run too fast or high, we would refund the $40 and adjust the resident’s bill accordingly for high readings. We do not make any adjustments if the meter runs slow, which is to the customer’s advantage, but the meter will be replaced with a new one. Understanding Your City of Celina Utility Bill (link to Hailey’s chart)

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1. How do I sign up for new water service?
2. Do you have a night drop box?
3. How do I pay my Bill?
4. How do I order replacement or additional trash / recycle cans? How do I request pickup of extra cans?
5. Who do I call for sanitation questions or missed trash pickups? Who do I call if I have a trash pickup issue?
6. This high usage doesn’t make sense. Isn’t there something wrong with the meter?
7. I didn’t change anything; why is my bill higher this month?
8. Do you offer paperless billing?
9. Do you offer autopay?
10. Why is water coming out of a fire hydrant?
11. Can my irrigation controller be set to every other week watering?
12. Does the City replace meters on a schedule?
13. Will the City test my meter if I think it is not working correctly?
14. I have a water leak. What is my responsibility and what is the City’s responsibility?
15. Why is my water off?
16. Why is my water cloudy?
17. Why do Light Farms residents pay higher water rates?
18. Can the City use water revenues to pay for anything? Like buying a fire truck or building a road?
19. How does Celina calculate winter wastewater rates? Celina does not use winter averaging, which many cities use.